PULOKA – Frequently Asked Questions (FAQ)

1. What does PULOKA specialize in?

PULOKA is a professional manufacturer focused on product development, OEM, and ODM services. We provide full-cycle support from sample creation to mass production based on customer requirements.

2. Does PULOKA provide shipping or delivery services?

No. PULOKA is responsible only for manufacturing.

All shipping arrangements—including freight booking, transportation, shipping fees, customs clearance, and final delivery—must be handled by the customer or their appointed freight forwarder.

3. Can I inspect the products before shipment?

Yes. PULOKA supports pre-shipment inspections.

Customers may choose to:

Visit the factory for inspection, 

Appoint a third-party inspection agency, 

Request video/photo inspections provided by our team.

We will proceed with packaging and shipment only after your confirmation.

4. What if the product design or materials need adjustment during production?

If any adjustment is required due to material availability or production needs, PULOKA will immediately inform you and confirm changes via video, photos, or samples before continuing production.

5. Does PULOKA accept returns or exchanges?

No.

Since PULOKA is a manufacturing supplier and all products are made according to approved samples, we do not offer returns or exchanges after the goods have been shipped.

6. How does PULOKA ensure product quality?

We maintain strict quality control during every stage of production.

Before mass production, customers confirm a sample, and before shipment, they confirm the final product through inspection or video verification.

7. What should I do if I purchased a PULOKA product from a distributor?

Please contact the distributor or reseller directly.

Their after-sales policy applies to your purchase, as PULOKA does not handle return, exchange, or warranty services for reseller orders.

8. Does PULOKA provide OEM and ODM services?

Yes.

We specialize in OEM (produce according to your design/specs) and ODM (provide design + production solutions).

We can support custom logo, colors, packaging, molds, and product design adjustments.

9. How long does production take?

Production time varies depending on product type, quantity, and design requirements.

Lead time is usually discussed and confirmed during the order process.

10. How can I contact PULOKA for business inquiries?

You may reach our team through the contact information provided on our website.

We will respond as soon as possible to assist you with OEM/ODM projects or general inquiries.